Most companies analyse a sample of customer conversations.
What TellMeNow actually does
Most AI tools focus on automating responses.
TellMeNow focuses on understanding and reducing the demand behind them.
ANALYSES
Every customer conversation
TellMeNow analyses 100% of customer contacts across:
- calls
- chat
- messaging
REVEALS
Why customers contact you
The platform identifies:
- customer intent
- friction points
- root causes of contact
ENABLES
Upstream improvement
Leaders see what drives avoidable contacts and where to fix the underlying issues.
How TellMeNow differs from traditional AI analytics
TRADITIONAL AI
Generic AI
- Analyses samples of conversations
- Focuses on reporting past performance
- Produces fragmented or unclear insight
- Requires manual interpretation
DEMAND INTELLIGENCE
TellMeNow
- Analyses 100% of customer conversations
- Identifies intent and root causes of demand
- Provides clear, prioritised recommendations
- Enables action to reduce future contact
The Insight Loop
How TellMeNow feeds the Demand Intelligence loop.
1. Every contact analysed
Customer intent, sentiment, and friction points are identified
2. Trends surfaced
Management dashboards updated in real time
3. Avoidable demand flagged
With specific upstream cause identified
4. Upstream teams notified
Root cause fixed, loop closes
Client Testimonial
Before TellMeNow, we spent days every month compiling reports that still didn’t explain why customers kept contacting us.
Once a month, I have to put together a customer service report for the leadership team. It takes countless hours. I have to pull some data from one system, some insight from another, and then piece it all together into a presentation.
And when I finally present it, I’m met with questions like, ‘So what happens next?’
When I try to explain and argue for concrete improvements, those ideas are always deprioritised. For ten years, I’ve been saying that our delivery information needs to improve — but it’s as if no one really listens or understands.
Instead, we end up investing in a new logo. As if that would actually make a difference.”
Head of Customer Service, Nordic retail
Measurable Outcomes
What clients gain.
-47%
Reduction in customer service costs
-30%
Fewer customer contacts
-25%
Shorter average handling time
12%
Increase in customer satisfaction
Case attribution
A UK e-commerce client, 2,000–10,000 monthly customer contacts, measured over an 18-month engagement.
The Human Tooling Principle
The human element is the point.
TellMeNow provides insights and intelligence on how to remove friction during the customer journey. We are not looking at the agents themselves — we are using the information that agents and dialogues provide to improve the customer journey and experience.
In turn, that allows agents to deal with higher-end issues and have more human interactions with their customers.
This framework is double-layered:
The intelligence platform: TellMeNow — analyses conversations to identify and remove friction in the customer journey. The focus is on the journey, not on surveilling or optimising the agents.
This then results in:
The human dividend — because the friction is removed and the volume of repetitive contacts reduces, agents are freed up to handle more complex, genuinely human interactions. The job becomes more skilled, more meaningful. As does the interaction.
This loop then continues to evolve – human and tech alike.
Onboarding Process
Live within 24 hours.
1. Discovery call
We review your needs and agree the best approach
2. Onboarding
Data sources connected, customer conversations linked and ingested
3. First insight
First insight within 24 hours, then continuous real-time analysis
4. Ongoing improvement
We track results, identify patterns, and improve over time