Since our founding in 1993 in Lund, Sweden, 3C Online has provided customer sales and service to hundreds of businesses across Scandinavia and the UK.
We established our UK business in 2014 and opened our London office to serve a growing market of British and international businesses who want outsourced customer service that does not sacrifice quality, control, or cultural fit.
Over thirty years and millions of customer dialogues, we have learned one thing above all others: sustainable customer relationships are created by taking genuine responsibility for the customer’s experience — not just their query.
Together, we are…
Reliable
We work diligently to deliver on what we have taken responsibility for.
Considerate
We show respect and take the time to listen. This helps us understand the needs of individuals, our customers, and the business as a whole.
Curious
We welcome ideas, change, and differences. They give us broader perspectives and greater opportunities.
Forward-thinking
We are imaginative and creative, and we work with foresight rather than hindsight.
Committed
We take pride in our work and actively support one another’s initiatives that contribute to our shared development.
What to expect when you partner with us.
DAY 1–30:
Structured onboarding
We map your contact types, set up channels, train the team on your brand and tone of voice, and establish baseline reporting.
DAY 31–60:
Live and optimising
You are live. We monitor, adjust, and surface the first Demand Intelligence observations — contacts we think you can reduce.
DAY 61–90:
Demand Intelligence review
First full review. We present root cause analysis, avoidable contact data, and recommended upstream fixes. Customer service that starts paying for itself.
Multilingual Capability
Our UK team operates in step alongside our Swedish multi-site approach, giving clients access to a unified, collaborative customer service in English, Swedish, Norwegian, and Danish, all from a single, consistent partner.