Regardless of the industry, we can help you. We are proud partners of:

Growth with sustainable outsourcing.

Are you wondering how to reach more customers?
Do you think you are converting too few into paying customers?
Are you an expert in your product but not in sales?

Does your customer service need support?
Do you experience a need for efficiency in customer support?
Is it important for you to increase customer satisfaction and loyalty?

Kopernicus

Kopernicus delivers solar panels and installations to individuals in Sweden with the vision of providing high-quality solar panels and energy systems to promote the use of renewable energy. The commitment to technical innovation and a sustainable future aligns with Online’s ambition to provide customers with outstanding support and contribute to a greener world.

Since 2022, 3C Online has been assisting Kopernicus’ customers with troubleshooting inverters, routers, and other solar panel components through a first-line support and customer service. The collaboration has relieved Kopernicus’ internal organization and has provided customers with a high level of accessibility.

What have been the main success factors?

  1. 3C Online has worked closely with Kopernicus to become deeply knowledgeable about their products and services. Through extensive training and the provision of a detailed FAQ from Kopernicus, 3C’s support team can quickly and efficiently provide customers with answers to their questions and offer technical support.
  2. By acting as the primary point of contact for customers and with a clear allocation of responsibility for case management, efficiency has increased, and work hours have been freed up. Kopernicus’ own team can focus on strategic initiatives and further development of their solar panel solutions.
  3. The established collaboration structure has ensured that cases can be escalated when needed to ensure that customers receive the best and most efficient solution to their issues.

The partnership with Kopernicus has been characterized by mutual trust and a strong willingness to collaborate to provide customers with the best possible and frictionless service. With 3C Online’s First Line Support, we have together strengthened the Kopernicus brand and created satisfied and loyal customers.

We are also happy to assist you and your customers in creating as simple and frictionless customer relationships as possible. Get in touch, and we will tell you more.

Vodafone

3C Online has been providing 1st line support to Vodafone’s customers since 2019 for the IITC service, Internet in the car. IITC is a Wi-Fi hotspot that provides internet connectivity to the car and other devices.

The support is available year-round from 08:00 to 18:00 and covers Denmark, Norway, and Sweden. Through this service, both new and existing customers receive quick assistance with common questions, such as getting started with the service, subscription inquiries, or basic troubleshooting.

Cases that cannot be resolved immediately are escalated to 2nd line support for consultation before providing feedback to the customer. This ensures a smooth and efficient support chain, where 2nd or 3rd line support never has direct contact with the end customer. For more complex cases, customers are always offered temporary services free of charge so they can continue using the service while the issue is being investigated, enhancing the Vodafone experience.

3C Online supports Vodafone by handling less complex cases, relieving the internal organization. For Vodafone’s customers, the customer experience is enhanced by providing fast service with a wait time of under one minute.

We are more than happy to assist you and your customers to simplify everyday life. Feel free to get in touch, and we will provide more information.

About us

£5 million annual turnover

Top 10 clients in revenue: 5.6 yrs as clients

Services in the UK and the Nordics

Follows ISO 27001

Average age 34 years

Average employment time 3.8 yrs

Net Promoter Score 53

e-NPS 30

Insights

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