Customer service with quality you can see in the results
We help companies strengthen sales performance and customer experience through respectful and professional customer service.
One focus offering: friendly, competent, and effective customer contact
3C Online brings over 30 years of experience in customer communication. We work with clear processes and measurable delivery — whether the objective is increased sales, higher customer satisfaction, or stable, reliable operations.
The outcome
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Reduced cost-driving demand
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Higher customer satisfaction
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Stronger customer loyalty
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Lower cost across sales and service operations
A reliable partner for long-term customer communication
High quality in every customer interaction
Measured, tracked, and transparently reported.
Experienced teams with clear ways of working
Consistent delivery built on proven methods and accountability.
Fast, structured onboarding
Processes, reporting, and responsibilities in place from day one.
Stable, dependable delivery
Planning and resourcing designed to perform over time — not just at launch.
Data-driven insight that improves both sales and service
Turning customer dialogue into continuous improvement and commercial value.
UK presence with multilingual capability
We are a value-creating partner that takes responsibility for the entire customer dialogue — from first contact to long-term relationship.
Regardless of the industry, we can help you. We are proud partners of:
3C Online has been providing 1st line support to Vodafone’s customers since 2019 for the IITC service, Internet in the car. IITC is a Wi-Fi hotspot that provides internet connectivity to the car and other devices.
The support is available year-round from 08:00 to 18:00 and covers Denmark, Norway, and Sweden. Through this service, both new and existing customers receive quick assistance with common questions, such as getting started with the service, subscription inquiries, or basic troubleshooting.
Cases that cannot be resolved immediately are escalated to 2nd line support for consultation before providing feedback to the customer. This ensures a smooth and efficient support chain, where 2nd or 3rd line support never has direct contact with the end customer. For more complex cases, customers are always offered temporary services free of charge so they can continue using the service while the issue is being investigated, enhancing the Vodafone experience.
3C Online supports Vodafone by handling less complex cases, relieving the internal organization. For Vodafone’s customers, the customer experience is enhanced by providing fast service with a wait time of under one minute.
We are more than happy to assist you and your customers to simplify everyday life. Feel free to get in touch, and we will provide more information.
