Decision support from customer conversations with TellMeNow
TellMeNow analyses 100% of your customer interactions to reveal what drives friction, contact volume, and customer experience — and which actions will deliver measurable impact.
Problem: Many organisations already have the answers — but fail to use them.
Customer service conversations contain the most honest feedback you can get.
Yet that insight is often lost: reporting takes time, sampling becomes subjective, and leadership ends up with a bit of everything — but nothing actionable.
- “We can see volumes increasing — but we don’t know why.”
- “We have plenty of customer data — but it never turns into prioritised action.”
- “We report on history, but lack early signals and clear recommendations.”
What is TellMeNow?
TellMeNow is an insight and analytics platform that transforms customer conversations — calls, emails, and chat — into clear themes, early warning signals, and prioritised recommendations.
We solve this problem. Our customers get:
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Insight into the drivers behind key KPIs
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Measurable gains in customer satisfaction, operational efficiency, and sales performance
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Clear recommendations that shape future KPI development
TellMeNow delivers insight — every day
In real time, TellMeNow provides a unified view of what your customers are saying, feeling, and where they experience friction in their relationship with you.
All customer conversations analysed
No sampling. No surveys.
Objective analysis
Sentiment, contact reasons, satisfaction signals, problems, and identified gaps — analysed consistently and without bias.
Early detection
Spot emerging trends before they become widespread issues.
Measurable impacts
A prioritised “do this first” list focused on maximum impact.
All translated into clear actions and measurable outcomes — lower costs, increased sales, and reduced churn.
What questions does TellMeNow answer?
TellMeNow supports decision-makers across the organisation — not just customer service delivery.
Executive leadership
Why do our KPIs look the way they do?
Which parts of the customer journey should we fix to influence operating costs and sales performance?
Head of Customer Service, Product, Marketing
What is currently driving the customer experience?
Which actions will have the greatest impact on contact volume, handling time, and customer satisfaction?
Customer service teams
What is affecting customers — and why?
What should the team focus on right now?
With the ability to move seamlessly from a high-level, helicopter view down to granular detail when needed.
The impact of TellMeNow
An e-commerce company was experiencing rising customer contact volumes and low customer satisfaction — without understanding why.
–47%
reduction in customer service costs
+7% sales uplift
(driven by improved customer experience and fewer friction points)
When the answers exist — but don’t reach the people making decisions.
Before TellMeNow, we spent days every month compiling reports that still didn’t explain why customers kept contacting us.
Once a month, I have to put together a customer service report for the leadership team. It takes countless hours. I have to pull some data from one system, some insight from another, and then piece it all together into a presentation.
And when I finally present it, I’m met with questions like, ‘So what happens next?’
When I try to explain and argue for concrete improvements, those ideas are always deprioritised. For ten years, I’ve been saying that our delivery information needs to improve — but it’s as if no one really listens or understands.
Instead, we end up investing in a new logo. As if that would actually make a difference.”
Head of Customer Service, Nordic retail
From monthly manual report building → automated decision brief.
Immediate onboarding
This is where we start
1
Discovery call
We review your needs together and decide on the best way forward.
2
Onboarding
Data sources connected (Customer conversations are linked and ingested.)
3
Live results
First results within 24 hours. Then continuous, real-time insight.
4
Ongoing improvements
We track results, identify patterns, and continuously improve the customer experience over time.
