A Transformative Shift: The Return to Home Soil
In recent years, the UK call centre landscape has undergone a remarkable transformation. We’ve witnessed first-hand the seismic shift as…
Call centre & telesales that create loyal customers
30 years of experience.
We have been conducting successful campaigns for over 30 years, spanning across more than 50 different industries. We have the salespeople, tools, and experience to carry out telemarketing.
Sell sustainably
Customers who are treated well become loyal customers. We are respectful, clear, and diligent in our communication to ensure accuracy and deliver satisfied customers.
Would you like to know more?
Don’t hesitate to get in touch!
We are leaders in telesales, outsourcing and call centre operations
With over 30 years of experience in implementing successful telesales campaigns and customer service through our call centres, we are experts in delivering results that contribute to more loyal customers for our clients. The fact that we remain after so many years in a tough industry is due to the fact that we have always insisted on delivering customers who have a high probability of being loyal for a long time to our clients. Regardless of whether your company is large or small, how complex your request is, or whether your needs apply to B2B or B2C – we can help you. Our inbound and outbound call centres have the latest technology to efficiently deliver results.
There is basically no limit to the kinds of services our inbound and outbound call centres can provide. However, our most popular services are:
- Appointment Setting
- Customer Service
- B2B Telesales
- B2C Telesales
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Loyalty Campaigns
We work together to define your target group, create campaigns, develop rhetoric and offers, set goals and define which KPIs we will use to measure results in order to obtain a basis for continued development.
How Our Telesales and Call Centre Services Help You
Our B2B and B2C outbound call centre services like telesales can play a crucial role in increasing your revenue and enhancing customer satisfaction for both your existing customers as well as new ones. The backbone of telemarketing with 3C Online is about helping you reach the full potential of your existing customers and to build even stronger relationships with them through increased conversions. We can also apply the same goals with new potential customers by means of appointment setting. Almost any industry can leverage outbound call centre services to achieve their specific goals. For instance, retail businesses can use outbound call centres for sales and customer follow-ups, while healthcare organisations utilise these services for appointment scheduling and patient outreach. Yet another example could be a campaign to contact your company’s customers to actively engage them in signing up for additional services that you offer. It is a well-known fact that the more services a customer is enrolled in, the longer they will remain as a customer.
But what if you are looking to expand your B2B or B2C customer base but you aren’t exactly sure who your target group is? We can help you there too! By leveraging our telesales and call centre services, we help companies not only locate but proactively engage with their target audience, address their needs and provide assistance which ultimately will lead to increased sales and improved customer loyalty.
Further reading:
The Shift Back to UK Call Centres
Why Outsource Telesales and Call Centre Services to 3C Online?
Outsourcing telesales and call centre services can offer a wide range of advantages. These could be anything from reducing your costs, scalability, access to trained professionals, increased efficiency through the use of the latest technology, around the clock availability, GDPR compliance, the list goes on… However, we think the best reason is the results we achieve for our clients each and every day.
Additionally, outsourcing allows your business to focus on its core operations while relying on experts like us to handle customer interactions efficiently and effectively. This approach enables seamless integration within the business, ensuring increased growth and sales for you as well as a consistent and top notch experience for your customers.
It’s worth explicitly mentioning that at 3C Online, we never lose sight of the fact that we are representing you to your customers. We take our role in this relationship extremely seriously. We have a strong record of getting increased conversions for our customers while representing them and their brand very professionally.
Customer Case: Telesales
Alnarp Cleanwater Technology AB offers wastewater treatment plants for individual sewage systems suitable for both permanent residences and vacation homes. Alnarp Cleanwater wanted to increase sales and enlisted the help of Online for marketing and appointment booking for Alnarp’s sales team.
Here’s what we did:
- Alnarp sent a list of property designations to Online. Online added addresses to the property designations and then included contact information for the respective property owners.
- A postcard in A5 format was sent to the property owners, introducing Alnarp Cleanwater Technology’s wastewater treatment plants and their benefits.
- Approximately a week later, follow-up phone calls were made by Alnarp Cleanwater, conducted by Online’s sales representatives. The purpose of the call was to initiate a dialogue, generate interest in the wastewater treatment plant, and then book a meeting with Alnarp’s sales team.
Outcome:
Alnarp Cleanwater successfully acquired more new customers who purchased a wastewater treatment plant compared to their stated goals. The positive outcome was influenced by three factors:
- Alnarp Cleanwater has a very clear target audience, making it easy to identify contact information.
- The product has clear economic benefits in the form of cost savings for property owners and is easy to maintain.
- Online, in collaboration with Alnarp, developed the communication strategy. A wastewater treatment plant is a technical product, but by creating communication that was easy to understand, it became a simple and natural decision for the customer to show interest in Alnarp Cleanwater’s offering.
We are more than happy to help you strategize how to reach out and generate interest in your products or services, as well as convert potential customers into direct sales leads. Feel free to get in touch, and we will provide more information.
Industries we assist:
About 3C Online
F.A.Q.
Call centres can be focused on both inbound and outbound calls or dedicated to just one, with each serving a different purpose. Inbound call centres involve handling incoming calls from customers so their function is for customer service and customer support: providing assistance, processing orders and addressing inquiries and the like. On the other hand, outbound call centres involve making calls to both existing and potential customers for telesales, subscriptions, appointment setting and follow-ups. Either way, the function of a call centre boils down to helping businesses effectively engage with their audience to drive conversions and build long-term relationships.
If your idea of telesales is an intrusive cold call that interrupts your family dinner to sell you a completely irrelevant product then,by all means,yes we agree. However, that’s not what we are talking about. It’s good to keep in mind that telesales can be both B2B and B2C. In most cases with B2C telesales, we are commissioned by a company to contact their customers to get increased conversions on services they offer.
Absolutely not. We call on your behalf as a representative of your company. And in doing so, we are very mindful to respect your brand and your customer’s experience to the same level that you would do.
Contact us today to see how your business can benefit from our telesales and call centre services!
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