From Tacit Knowledge to Accessible Expertise: The Key to Sustainable Customer Service
From Tacit Knowledge to Accessible Expertise: The Key to Sustainable Customer Service As customer expectations continually escalate, possessing knowledge is…
The Balance Between Automation and the Human Touch: Your Next Competitive Advantage in Customer Service
New AI Regulations Are Coming — And They Bring Opportunity From August 1st 2024, the EU’s AI Act begins its…
From Contact Centre Coal to Customer Service Gold
Imagine your customers are exploring a vast underground mine (as in the image). They’re seeking valuable insights from you, but…
