Effortless Customer Experience Tracking

Easily follow up on customer relationships with quick SMS customer surveys.
Set up unlimited NPS, CSAT, or CES surveys and watch live as the development and detailed statistics unfold.

Rapid Insights for Business Growth

A remarkable 40% of customers respond, offering valuable insights.
Discover opportunities for improvement that can boost sales, customer loyalty, and lifetime value, all within 2 minutes.

Would you like to know more?

Don’t hesitate to get in touch!

Why Choose TellMeNow?

TellMeNow is designed for you to be able to quickly create and send out your customer queries. No flashy features, nothing complicated. It’s clean, straightforward, and powerful. And since the conversations are handled through SMS, it eliminates the need for and additional apps. TellMeNow offers a range of key benefits designed to simplify the process of measuring and enhancing customer experience. These include:

  • Real-Time Feedback:
    Receive instant feedback from customers as soon as they interact with your services.
  • SMS Surveys:
    Our tool utilises SMS customer surveys, making it convenient for both you and your customers.
  • Identify Areas for Improvement:
    Pinpoint areas of your customer experience that require attention or enhancement.
  • Data Analytics:
    Analyse customer survey responses to gain in-depth insights into customer preferences. 
  • Continuous Improvement:
    Implement changes based on customer feedback to deliver a better customer experience.

TellMeNow makes it easy to get your customers to share their feedback with you.

Ask!

Explore!

Confirm!

Customer Survey Creation and Analysis

Create endless NPS, CSAT, or CES surveys and delve into the results, whether per survey, cumulatively, or by user/area/site.

Proactive Customer Engagement

Act swiftly with TellMeNow to address customer criticisms and transform them into positive experiences. Share real customer opinions with your team, fostering a culture of responsiveness and improvement.

Completely Flexible and Cost-Effective

Enjoy unlimited users and dispatches without volume requirements. TellMeNow operates on a simple billing structure: a charge per dispatched survey and a fixed monthly fee, with no additional costs for ongoing use. Plus, it’s all under a rolling contract with just a one-month notice period.

The Importance of Customer Experience (CX)

Customer experience (often abbreviated as CX) has become a critical factor in today’s competitive business landscape. Why? Because ensuring a positive customer experience leads to increased customer loyalty, higher retention rates and ultimately, improved profitability. At 3C Online, we understand the significance of CX and how it directly impacts your bottom line which is why we developed TellMeNow.

Creating a Remarkable Customer Experience with TellMeNow

Creating a remarkable customer experience is crucial for businesses to build lasting relationships with their customers and for fostering brand loyalty. One very easy but highly effective strategy for achieving this is by actively seeking feedback from customers at various touchpoints of their journey with your business. With TellMeNow your company can automatically send out simple and brief customer  surveys. In doing so you can immediately gather insights into the overall customer experience you are providing. Without delay, these surveys help you to identify pain points and pinpoint areas for improvement so that the customer experience you are providing can be improved right away. 

By asking for customer feedback you are sending a signal that your business cares about customer experience and that the opinion of your customers matters. There is an absolute correlation between businesses that demonstrate a commitment to understanding and addressing customer needs and increased customer satisfaction and loyalty. And retaining the customers you have is just as crucial as attracting them in the first place. 

Utilising customer feedback to drive improvements is a key element in creating a remarkable customer experience. For example, if a customer raises an issue regarding the checkout process on an e-commerce platform, the business can use this feedback to streamline the process, leading to a more seamless and satisfactory experience for future customers. Having a proactive approach to addressing customer feedback not only enhances the overall customer experience but also showcases your business’s dedication to continuous improvement and customer-centricity.

Establishing a system for consistently collecting and acting on customer input does not have to be a difficult or tedious task. The vision behind TellMeNow is as simple as it is powerful: Ask a simple question and receive spontaneous customer thoughts about your service. Tellmenow is designed for clarity and strength, free from unnecessary complications. By leveraging TellMeNow’s capabilities, you can easily create a lasting impression on your customers which will foster stronger relationships with them and therefore drive growth for your business. It’s the perfect win-win situation.

How to Provide an Exceptional Customer Experience: The Definitive Guide

Customer Surveys With TellMeNow

  • User-Friendly Interface:
    Our platform is intuitive, making it easy for anyone to create and send customer surveys.
  • Data Security:
    We prioritise the security of your customer data, ensuring that it remains confidential and protected. We not only meet GDPR compliance, we exceed it. 
  • Affordable Pricing:
    Enjoy our cost-effective pricing that makes TellMeNow accessible for any business’s needs.
  • Expert Support:
    Count on our knowledgeable support team to assist you every step of the way. 
  • Proven Success:
    Join the ranks of satisfied clients who have improved customer experience for their customers with TellMeNow.

The 10 Most Effective Types of Customer Surveys

F.A.Q.

The process is  very easy and straightforward:

  • Survey Creation:
    Easily create customised customer surveys tailored to your specific needs.
  • Send Survey:
    Send surveys via SMS to your customers promptly and cleanly.
  • Feedback Collection:
    Gather feedback in real time from your customers.
  • Data Analysis:
    Analyse the collected customer survey data to identify trends and areas for improvement.
  • Actionable Insights:
    Use the insights gained to make informed decisions to  enhance customer experience.

Yes, TellMeNow is designed to benefit businesses of all sizes and industries. Whether you run a small local shop or a large multinational corporation, our tool can help you measure and enhance customer experience.

Absolutely! You have the full flexibility to customise survey questions and branding to align with your business’s unique requirements

You will start receiving feedback and insights in real-time, allowing you to make immediate improvements. All of these improvements will contribute to an improved customer experience.

Online Sverige provides comprehensive support to our users. You can reach out to our support team for assistance, guidance and troubleshooting at any time.

Getting started couldn’t be easier. Simply click the “contact us” button, leave your contact details and one of our team will get right back to you.

Eager to enhance customer experience? Contact us to explore how TellMeNow can revolutionise your customer feedback process​!

About 3C Online

£5 million annual turnover

Top 10 clients in revenue: 5.6 yrs as clients

Services in the UK and the Nordics

Follows ISO 27001

Average age 34 years

Average employment time 3.8 yrs

e-NPS 30

Net Promoter Score 53

>130 employees

Insights

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